Privacy Policy – Turay Homes

Last updated: 4th November 2025

At Turay Homes (“we”, “us”, or “our”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website https://staging.turayhomes.com or interact with our services.

By using our website, you agree to the practices outlined in this policy.

1. Information We Collect

We may collect and process the following types of personal information:

• Identity Information: name, date of birth, title.
• Contact Information: email address, phone number, postal address.
• Property Preferences: details about properties you are interested in, searches, or inquiries.
• Technical Information: IP address, browser type, operating system, pages visited, referring URLs.
• Marketing and Communication Preferences: whether you wish to receive newsletters or promotional messages.

We collect this information:

• Directly from you when you submit an enquiry, register, or request a service.
• Automatically through cookies and analytics tools when you use our website.

2. How We Use Your Information

We use your personal information for the following purposes:

1. To provide our services: including property lettings, enquiries, and personalised property recommendations.
2. To communicate with you: regarding your enquiries, appointments, or service updates.
3. To improve our website and services: through analytics and performance monitoring.
4. Marketing: where you have given consent, we may send you newsletters, offers, or relevant property information.
5. Legal Compliance: to comply with applicable laws and regulatory obligations.

We only use your data where there is a lawful basis under UK GDPR, such as:

• Consent (where you have explicitly agreed).
• Legitimate interests (to operate our website and services).
• Legal obligation (where required by law).

3. How We Store and Protect Your Information

We retain personal data only as long as necessary to provide the services requested or as required by law.

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. This includes:

• Secure servers and encrypted communications.
• Restricted access to staff who need the information to perform their duties.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information:

• With trusted third-party service providers who assist in delivering our services (e.g., property portals like Rightmove, IT support, or analytics providers).
• When required by law or to protect legal rights.

All third-party service providers are contractually required to safeguard your information and use it only for the purposes we specify.

5. Third-Party Links

Our website may contain links to external websites (e.g., property portals or partner sites) not operated by Turay Homes. We are not responsible for the content, privacy practices, or data protection of these external sites.

Please review the privacy policies of any third-party sites you visit.

6. Your Rights Under UK GDPR

You have the following rights regarding your personal information:

1. Access: Request a copy of the personal data we hold about you.
2. Correction: Ask us to correct inaccurate or incomplete information.
3. Erasure: Request that we delete your personal data where we no longer have a lawful reason to keep it.
4. Restriction: Request that we limit the processing of your personal data.
5. Objection: Object to the processing of your data for direct marketing or other purposes based on legitimate interests.
6. Data Portability: Request a copy of your data in a structured, commonly used format.
7. Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise your rights, please contact us using the details below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. For more information, please refer to our Cookie Policy.

8. Your Consent

By using our website or submitting your personal information, you consent to the collection and processing of your data as outlined in this Privacy Policy. You are free to withdraw consent at any time.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. Updates will be posted on this page with a revised “last updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Turay Homes
Email: info@turayhomes.com
Phone: +44 (0)1202 559 660
Address: 201 Old Christchurch Rd., Bournemouth BH1 1JL

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data is not being processed in compliance with UK GDPR: https://ico.org.uk/concerns